Delivery
1. How long does it take to receive my epoxy table after placing an order?
Delivery times vary depending on your location and the complexity of your order. Typically, you can expect your epoxy table to be delivered within 2 weeks from the date of order confirmation.
2. Can I track the status of my delivery?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimated arrival date.
3. What if my epoxy table arrives damaged?
While we take every precaution to ensure your table arrives in perfect condition, accidents can occasionally occur during transit. If your table arrives damaged, please contact us immediately with photos of the damage, and we will work swiftly to resolve the issue and arrange for a replacement or repair.
Complimentary Table
1. Do you offer complimentary tables while I wait for my custom order to be completed?
Yes, we understand the anticipation of waiting for your custom epoxy table, so we offer complimentary temporary tables for your convenience. These tables are available upon request and are provided at no extra cost to you.
2. How do I request a complimentary table?
Simply let us know at the time of placing your order that you would like to request a temporary table while you wait for your custom piece. Our customer service team will be happy to assist you and ensure that a suitable temporary table is provided for your needs.
3. Is there a deposit or additional fee required for the complimentary table?
No, there is no deposit or additional fee required for the temporary table. It is provided as a courtesy to our customers to enhance your experience while waiting for your custom epoxy table to be completed.
Sustainability
1. What sustainability measures do you take in your epoxy table making process?
We prioritize reclaimed or salvaged wood, reducing demand for new timber and minimizing deforestation. Our epoxy resin is chosen for its eco-friendly properties, including low VOC emissions and minimal environmental impact during production and curing.
2. Do you use environmentally friendly materials in your epoxy tables?
Yes, we use materials minimizing our environmental footprint. Our epoxy resin has low VOC emissions and non-toxic properties, promoting a safer working environment and reducing harm to the planet. We also source wood sustainably or repurpose reclaimed wood to minimize impact on forests.
3. Are your epoxy tables certified by sustainability standards?
While we may not have specific certifications, our commitment to sustainability is evident in our practices and material selection. We exceed industry standards for environmental responsibility and continually seek ways to minimize our carbon footprint and protect the planet.
Sourcing
1. Where do you source your wood for the epoxy tables?
We prioritize sustainable wood sourcing practices. Our wood is either reclaimed from salvaged sources or responsibly harvested from sustainable forests, ensuring minimal environmental impact.
2. What types of wood do you use in your epoxy tables?
We work with a variety of wood species, each offering unique characteristics and aesthetics. Common choices include oak, walnut, maple, and pine, among others. We select wood based on its quality, durability, and suitability for epoxy resin applications.
3. Do you use any environmentally friendly finishes or treatments on your wood?
Yes, we prioritize eco-friendly finishes and treatments to enhance the natural beauty of the wood while minimizing harm to the environment. Our finishes are low in volatile organic compounds (VOCs) and adhere to stringent environmental standards.